Overview
Shopping Faq
Return & Refund Policy
- [Powerful Function]: This wall AC unit can meet all-season needs with 7 modes (auto, cool, heat, dry, fan, sleep, ECO), 4 wind speeds and more features including ℉/℃ switch and 4D auto swing. The robust compressor and heat pump ensure a stable performance year-round for up to 750 sq.ft (cool even at 118℉/48℃, heat even at 5℉/-15℃)
- [Energy-Saving Cooling & Heating]: With the advanced inverter technology, efficiency meets eco-friendliness on our 21 SEER2, ETL listed and AHRI certified AC unit. Moreover, the new R32 refrigerant is more energy-efficient and has a lower environmental impact.
- [Sustainable R32 Refrigerant]: This air conditioning unit is not only energy-efficient but also environmentally responsible, thanks to the new R32 refrigerant. This latest advancement in coolant technology offers a significantly lower environmental impact compared to traditional refrigerants like R410A.
- [Ultra Quiet Operation]: This inverter air conditioner operates ultra-silently at only 25/31/38dB at low speed. The 24H timer ensures a sweet sleep, and the screen off function allows you to turn off the display screen on the indoor unit if needed.
- [Installation & Maintenance]: The package includes 13 ft copper connection pipes, a drain hose, 8 ft power line and 15 ft communication wire. Note: the installation should be done only by professionals. This AC unit features self-cleaning at 134.6℉/57℃ which enables you to breathe cleaner and enjoy a healthier home.
Description:
Meet all your cooling and heating needs with this powerful wall AC unit.
Capable of cooling up to 750 sq.ft and functioning even in extreme temperatures, this AC unit is equipped with advanced inverter technology for energy efficiency. With voice control, you can adjust settings using voice commands. You are able to enjoy ultra-quiet operation and convenient features like a 24H timer and screen off function for a comfortable and customizable experience. The maintenance is a breeze with the built-in self-cleaning function with a process of condensation, frosting, melting, sterilization, washing and ventilation.
Note: The whole AC unit will come in two boxes.
Features:
Fast cooling and heating with powerful cooling capacity and heat pump
Comply with new SEER2 standard to ensure the optimal power consumption
Cool to 60℉ and heat to 90℉ for all-season needs
Stable, silent and efficient performance with the inverter technology
More electricity bill savings compared to AC with non-inverter technology
Can be operated via the remote control or voice control
Ensures a comfy sleep environment with quiet operation and 24H timer
Built in 7 modes, 4 wind speeds and more features for customized comfort
Wide coverage with auto swing function and 4D air flow(up-down left-right)
Blows clean and healthy wind with the self-cleaning function
Convenient to upkeep with a removable and washable filter
ETL listed, AHRI, and ENERGY STAR certified
Comes with detailed instructions and installation kit
Specifications:
Color of Indoor Unit: Grey
Color of Outdoor Unit: White
Material: Metal, Aluminum, Plastic
Indoor Unit Size: 30" x 8"x 11.5"(L x W x H)
Outdoor Unit Size: 28" x 11" x 21"(L x W x H)
Cooling Capacity: 12000 BTU
Heating Capacity: 12300 BTU
Heat Pump: 1 Ton
Voltage: 208-230V~60Hz/1PH
Max. Input Power: 1600W
Max. Input Current: 10A
Coverage Area: 750 sq. ft
Air Flow Rate: 353 CFM
Dehumidifying Capacity: 51 Pints/Day
Temperature Setting Range: 60℉~90℉
Refrigeration: R32
SEER2: 21
HSPF2: 10
Indoor Noise Level: 25 dB
Outdoor Noise Level: 50 dB
Total Net Weight: 75 lbs
Package Includes:
1 x Indoor Unit
1 x Outdoor Unit
1 x 13 ft Copper Connection Pipe - Liquid Pipe
1 x 13 ft Copper Connection Pipe - Air Pipe
1 x 8 ft Power Line
1 x 15 ft Communication Wire
1 x /6.5 ft Drain Hose
1 x Remote Control with 2 Batteries
1 x Tape
1 x Wall Sleeve
1 x Putty
1 x User Guide
1.How do I contact ARLIME regarding my order?
Whatever happens to your order, you can contact us via support@arlime.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2.When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
3.What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
4.What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of ARLIME, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
5.How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.
6.What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
7.What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide ARLIME with proof of the damage in detail as this will assist us in processing your order refund.
8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
9.What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
10. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for ARLIME to process your refund.
11.Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from arlime.com
With ARLIME, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.
Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please contact support@arlime.com. Once your request is approved, you can download the return label from the “Return Information”.
If you want to return it by yourself, please email us at support@arlime.com along with the return tracking number(s).
Please send all returns to:
ARLIME
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to ARLIME. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
（We are not responsible for price differences due to exchange rate effects）
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
Order Cancellations
Order Cancellation Before Shipment:
If you need to cancel your order, you must cancel within 12 hours to receive a full refund.
To cancel your order, please contact our customer service at support@arlime.com. Fill in detailed information to cancel the order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.
Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@arlime.com.
Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please contact our customer service at support@arlime.com. We will process and recall your item(s) right away.
If a package is recalled, you will receive a full refund, less a flat recall fee (based on actual shipping costs) which will be credited back to your original payment within 3-5 business days.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@arlime.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must be rejected at delivery.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please contact this email: support@arlime.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.
Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.
Please contact support@arlime.com to apply for returns. We will, upon request, send you the correct item or issue a full refund.
Item Damaged During Transit:
In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@arlime.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.
Lost or missing items:
If the logistics tracking number shows delivery but you have not received the goods, please email our customer service team at support@arlime.com within 10 days (note that after 10 days, the goods have been received or found by default) and include the order number as well as the tracking number so that we can initiate a lost parcel claim. The claim will help to recover your lost parcel. The claims process will take 7 days until an official confirmation is received from the shipping company.
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